A cross-border worker information service
Frontaliers Grand Est informs cross-border workers in the Greater Region. Its answers commit the organisation: they have to rest on its documentation.
Frontaliers Grand Est: a chatbot that absorbs more than 4,000 calls a month
A chatbot trained on the service's documentation.
Live since 2024.
Frontaliers Grand Est, a cross-border worker information service, entrusted us with the design of a chatbot for its website. It answers users' questions from the organisation's validated content, with no free generation by the model. Since 2024, it has absorbed more than 4,000 calls a month to the service.
Client: Frontaliers Grand Est, cross-border worker information, Greater Region.
Assignment: design of a chatbot for the website, management of digital campaigns, AI training for the team.
Period: since 2024.
AIxH services: Sovereign European chatbot, AI audit & integration, Digital advertising and Custom AI training.
Starting point
What need does the chatbot meet?
A large number of requests by phone
The service receives a large number of calls. The chatbot was designed to answer users' questions on the website.
Method
How does the chatbot answer?
Documentation
A chatbot trained on the service's documentation
The chatbot relies on Frontaliers Grand Est's documentation: it provides the substance of the answers.
Answers
Answers built from validated content
Each answer is built from the organisation's validated content, with no free generation by the model.
When the information is missing from that content, the chatbot directs the user to the Frontaliers Grand Est teams.
Result
What was measured?
Calls
More than 4,000 calls absorbed each month
The chatbot absorbs more than 4,000 calls a month to the service.
Period: since 2024.
Scope
What this figure measures
It covers the calls addressed to the service. It describes neither the website's traffic nor Frontaliers Grand Est's activity.
Collaboration
What else do we do for Frontaliers Grand Est?
Campaigns
Management of digital campaigns
We manage Frontaliers Grand Est's digital campaigns, within our Digital advertising team.
Training
AI training for the team
We trained the team in AI in-house, on its own cases, as part of our custom training.
Client review
What does Frontaliers Grand Est say?
★★★★★ 5.0 / 5 on Google (45 reviews) · See our Google profile →
The review was left on Google in French and is translated here.
“We entrusted AIxH with the design of a chatbot for our website as well as the management of our digital campaigns, and we were not disappointed. The project was carried out professionally and the work delivered was of excellent quality.”
Contact
Let's talk about your chatbot
Tell us which questions your teams receive most often and which documents answer them. A first conversation is enough to frame a chatbot built on your content.
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